Introduction and Scope
Curolive Care (“Curolive”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy applies to information collected through curolive.com, online appointment and callback forms, email, telephone, WhatsApp and other digital interactions connected with Curolive’s healthcare services.
In this policy, “you” and “your” refer to website visitors, patients, prospective patients, parents, guardians, caregivers and other individuals who communicate with Curolive.
Clinical and medical records created during treatment may also be governed by Curolive’s Patient Data Policy and applicable healthcare record requirements.
Information We May Collect
The information we collect depends on how you interact with Curolive Care and the services you request.
| Category | Examples | Purpose |
|---|---|---|
| Identity Information | Name, age, date of birth, gender and patient identifier where applicable. | To identify you and coordinate the requested service. |
| Contact Information | Telephone number, email address, residential address and communication preference. | To respond to enquiries and confirm appointments. |
| Appointment Information | Requested service, doctor preference, preferred date or time and appointment history. | To schedule, manage and follow up on appointments. |
| Health-Related Information | Symptoms, medical concerns, treatment requirements or details entered in an enquiry form. | To direct your enquiry to an appropriate healthcare professional. |
| Communication Information | Email messages, call notes, WhatsApp messages, feedback and support requests. | To respond to you and maintain a service record. |
| Technical Information | IP address, browser, device type, operating system, referral source and website activity. | To maintain website functionality, performance and security. |
| Cookie Information | Preferences, session identifiers and analytics information. | To remember settings and understand website usage. |
Please provide only information relevant to your request. Avoid submitting detailed medical reports through a general website form unless Curolive Care specifically asks you to use an authorised and secure channel.
How We Collect Information
We may collect personal information in the following ways:
- Directly from you when you submit a form, call the clinic, email us, communicate through WhatsApp or visit Curolive.
- From a parent, guardian or caregiver who contacts us on behalf of a patient.
- Automatically through the website using cookies, analytics tools, server logs and similar technologies.
- From healthcare professionals or authorised service providers where necessary to coordinate a requested service and permitted by law.
- From publicly available or legally permitted sources where relevant and appropriate.
A person providing information on someone else’s behalf should have the authority or permission required to share that information with Curolive.
How We Use Personal Information
Curolive Care may use personal information to:
- Respond to enquiries, callback requests and appointment requests.
- Identify an appropriate doctor, therapist, department or healthcare service.
- Schedule, confirm, reschedule or cancel appointments.
- Provide requested healthcare, support or follow-up services.
- Communicate pre-appointment instructions and relevant service information.
- Coordinate diagnostics, rehabilitation, home healthcare or inpatient care.
- Maintain communication, service, operational and security records.
- Improve website usability, service quality and patient experience.
- Prevent fraud, misuse, unauthorised access and security incidents.
- Comply with legal, regulatory, professional and contractual obligations.
Curolive Care does not sell or rent your personal information. We do not use health information for unrelated advertising without appropriate permission where consent is required.
Basis for Processing Information
Depending on the circumstances and applicable law, Curolive Care may process personal information:
- With your consent for a specified purpose.
- To respond to information or services voluntarily requested by you.
- To provide or coordinate healthcare services.
- To protect an individual’s life or respond to a medical emergency.
- To comply with legal, regulatory or professional obligations.
- For other lawful and legitimate uses permitted under applicable law.
Where processing is based on consent, you may withdraw that consent by contacting Curolive. Withdrawal will not affect processing lawfully carried out before the request and may affect our ability to provide certain optional services.
Health and Patient Information
Information relating to symptoms, medical history, diagnosis, treatment, disability, medication, medical reports and healthcare requirements may be sensitive and requires careful handling.
Curolive Care may use health-related information to:
- Assess which healthcare professional or service may be appropriate.
- Deliver consultation, treatment, rehabilitation or care.
- Coordinate diagnostics, pharmacy, home care or referrals.
- Maintain continuity and safety of care.
- Comply with medical, legal and record-keeping obligations.
Website forms are not emergency or clinical record portals.
General enquiry forms are primarily used to contact and guide you. Do not rely on the website, email or a general form for urgent medical assistance. Contact local emergency services or the nearest appropriate emergency healthcare facility.
When We May Share Information
Curolive Care may share limited personal information where necessary with:
- Doctors, therapists, nurses, diagnostic personnel and authorised Curolive Care staff.
- Laboratories, pharmacies, home healthcare providers or referral partners involved in requested care.
- Website hosting, information technology, communication and appointment-management service providers.
- Payment or billing service providers where a payment service is used.
- Professional advisers, auditors, insurers or legal representatives.
- Government authorities, courts, regulators or law-enforcement agencies where legally required.
- Another healthcare provider where required for continuity of care and permitted by law.
Service providers are expected to process personal information only for authorised purposes and apply appropriate confidentiality and security safeguards.
Cookies and Website Analytics
Curolive Care may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve performance.
- Essential cookies support website operation, form functionality and security.
- Preference cookies remember selected settings or choices.
- Analytics cookies help us understand how visitors use the website.
- Third-party functionality cookies may support maps, videos, communication tools or embedded services.
You may manage cookies using your browser settings or a cookie preference tool available on the website. Disabling essential cookies may affect website functionality.
Data Retention and Security
Curolive Care retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable medical, legal, regulatory, tax, insurance, security and professional requirements.
When information is no longer required, Curolive Care may delete, anonymise or securely dispose of it. Backup copies may remain for a limited period until overwritten or deleted through normal system processes.
Reasonable security measures may include:
- Access controls and role-based permissions.
- Password and authentication safeguards.
- Secure hosting and protected communication systems.
- Confidentiality requirements for authorised personnel.
- Security monitoring, backups and system maintenance.
- Limited access to patient and health-related information.
No website, transmission or storage system can be guaranteed to be completely secure. You should also protect your devices, passwords and communication accounts from unauthorised access.
Children’s Information and International Transfers
Curolive Care provides pediatric and other healthcare services that may involve children. Information relating to a child should be submitted by the child’s parent, lawful guardian or another person authorised to act on the child’s behalf.
Where required, Curolive Care may take reasonable steps to confirm parental or guardian consent. We do not knowingly use children’s information for targeted advertising or purposes detrimental to their wellbeing.
Some hosting, technology, communication or support providers may process information using systems located outside your state or outside India. Where an international transfer occurs, Curolive Care will take reasonable steps to use service providers and safeguards consistent with applicable law and the sensitivity of the information.
Your Privacy Rights
Subject to applicable law, identity verification and lawful exceptions, you may request to:
Certain records may need to be retained despite a deletion request, including records required for healthcare delivery, patient safety, legal compliance, dispute resolution or the establishment and defence of legal claims.
To submit a privacy request, email info@curolive.com with the subject line “Privacy Rights Request”. Clearly describe your request and provide sufficient information for Curolive Care to identify the relevant record.
Third-Party Links and Policy Updates
The Curolive Care website may include links or embedded services from third parties, including maps, videos, social media platforms or communication tools. These services operate under their own terms and privacy practices.
Curolive Care is not responsible for the content, security or privacy practices of websites and services that we do not control. Review the relevant third-party privacy policy before submitting personal information.
Curolive Care may update this Privacy Policy to reflect changes in services, technology, data-handling practices or legal obligations. The updated version will be published on this page with a revised “Last updated” date.
Contact and Grievance Information
For questions, complaints, consent withdrawal requests or concerns about the handling of your personal information, contact Curolive Care using the details below.
Please include your full name, contact information, the nature of the request and any relevant appointment or communication details. Do not send unnecessary medical documents in the initial email.
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